Question 1

Question:

I have booked an appointment and paid a deposit, but now the salon is closed, what happens to my deposit?

Answer

Our team will be calling everyone, but your deposit will be held on your account ready for your next appointment. Anyone who leaves their deposit on their account will be added to the top of our priority list to book your appointment when we reopen.

Question 2

Question:

I would like a refund on my deposit, who should I contact?

Answer

Please pop your details onto our contact list and advise in the notes that you are looking for a refund on your deposit, and one of the team will process this for you.